Frequently Asked Questions
What is door-to-door pet service?
Door-to-door pet service means we come directly to your home to pick up and return your pet for services like grooming, walking, or vet visits, so you don’t have to travel.
What types of pets do you accept?
We mainly provide services for dogs and cats. If you have other pets, feel free to contact us and we will try our best to help.
How do I book a service?
You can book through our website, social media, or by sending us a message. We will confirm the time and location with you.
How far in advance should I book?
We recommend booking at least 1–2 days in advance to make sure we have an available time slot.
Is my pet safe during transport?
Yes. We use live camera that will be on our clothes throughout the entire service and will provide customer a link for them to monitor the process and take look on their pet.
What if my pet is nervous or aggressive?
Please let us know in advance if your pet has anxiety or behavioral issues. Our team has experience handling different pet personalities and will take extra care.
Do I need to prepare anything before pickup?
Please make sure your pet is ready at the scheduled time. If needed, prepare a leash, carrier, or any special instructions for our staff.
What services do you offer?
Our services may include pet grooming, walking, transportation to vet appointments, pet sitting, and basic care.
How long does the service take?
The time depends on the service. For example, grooming usually takes 1–2 hours, while pet transport depends on the destination.
What if I need to cancel or reschedule?
Please notify us at least 24 hours in advance if you need to cancel or change your booking.